FREQUENTLY ASKED QUESTIONS
If you are experiencing audio and/or picture issues with our channel and you have a cable/satellite provider we recommend reporting this to your provider first. If the issue is still occurring after you have contacted your provider, please inform us.
For other technical issues, including over-the-air or closed caption issues, please inform us.
How can I find out if ION Television is available in my area?
You may enter your zip code to check the availability of ION Television over-the-air or with a cable/satellite provider in the area.
Where can I purchase a copy of a program that I viewed on ION Television?
ION Media Networks cannot sell or provide copies of any program that airs on our network. We suggest that you go to www.amazon.com for DVD and VHS purchases.
How can I submit a script to ION Television?
We are unable to accept any unsolicited scripts, programs and/or story ideas for current shows or future programming. We encourage you to obtain a list of accredited agents from the Writer's Guild of America by dialing 1-800-548-4532, or through their website at www.wga.org
How can I view full episodes for the programs airing on the network online?
Episodes for the programs airing on the network are not available for viewing through the network website.
Where can I locate a schedule for the morning programs?
We recommend checking your local area television listings for a schedule outside of the hours available through the website schedule.
How long does it take to receive a prize from the ION Lounge?
Please allow up to 30 days to receive your prize order.
Are there any shipping fees when a prize is ordered from the ION Lounge?
No, you will not have to pay any fee for shipping.
What is the maximum amount of points that you can earn daily in the ION Lounge?
The maximum numbers of points varies, as the Trivia score is based on your timed response. In general, you are able to earn approximately 4,500 points per day.
What if I have an account, but can't log in?
Please use the logout link (top of the website in the blue box) and clear your browser cache and/or restart the computer. Then, visit the website and log in again. If the problem persists, please contact us.
I am completing challenges but not earning any points.
Please make sure you are registered and logged into the lounge. You should see your username and a "logout" button at the top of the website. If you are logged in and still not earning any points, please contact us.